Standard Warranty Period

Click here to download file Häfele Warranty Term

Product Category
(For domestic/ household use only

Standard Warranty Period

* Proof of Purchase needed and Warranty card for warranty claims verification

Home Appliances

HÄFELE

Home appliances

2 years general warranty/3 years general warranty ***

Small domestic appliances

1 year warranty **

SMEG

Home appliances

2 years general warranty

Small domestic appliances

2 years warranty **

Accessories

Accessories for HA range which ones can be reduced during using

No Warranty Coverage

Sanitary Fittings

Kitchen Sinks
(Blanco, Hafele)

Granite Sinks, Stainless Steel Sinks

5 years general warranty

Fittings & Accessories enclosed with Sinks

2 years general warranty

Kitchen Taps
(Blanco, Hafele)

Granite Taps, Stainless Steel Taps

2 years general warranty

WARES
(Duravit, Hafele)

Ceramic products (Toilet, Basin, Urinal)

5 years general warranty

Acrylic Bathtubs, Toilet seat & cover,  Other fittings enclosed with products

2 years general warranty

CONCEALED Flush system
(Geberit, Hafele)

Concealed Cistern (Metal Frame), Mounting Elements

10 years general warranty

Actuator plates, other fittings enclosed with product)

2 years general warranty

FITTINGS
(Hansgrohe, Hafele)

Basin Mixers, Bath Mixers, Shower Fittings

2 years general warranty

Bathroom Accessories 

2 years general warranty

Electronic components

1 year general Warranty

Furniture Fittings (*)

HÄFELE

Premium Furniture fitting: FF collection handles; runners EPC pro, connectors; flap fittings;; table fittings; office fittings; shop fittings; wardrobe fittings; kitchen fittings; Symo lock fittings.

Lifetime of the furniture
Applied for order after 2014

Standard Furniture fitting: standard handles; hinges; Standard Runners; sliding door fittings, standard lock fittings.

5 years general warranty

Electronic operation fittings: E-drive for sliding doors, drawers, flap fittings.

3 years general warranty

Lighting fittings.

3 years general warranty

CUCINA

Furniture fitting

1 year general warranty

BLUM

Furniture fittings: hinges; runners; flap fittings.

Lifetime of the furniture

Electronic operation fittings: Servo Drive drawers, flap fittings.

3 years general warranty 

KESSEBOEHMER

Storage fittings.

Lifetime of the furniture

Electronic operation fittings.

3 years general warranty

Architectural Hardware

HÄFELE

Handles, hinges, door locks, cylinders, door closers, glass door fittings, door accessories.

2 years general warranty

American Standard hardware

Lifetime of function

Sliding doors

Lifetime of function

Padlocks, Travel locks

10 years warranty of function (*)

GEZE

Electronic operation

1 year general warranty

Door closer, Floor Spring (nonelectrical)

2 years general warranty

Decorative Materials

CAESARSTONE

Quartz Countertop

10 years general warranty

ALUSPLASH

Backsplash

5 years general warranty

EGGER

MFC, Worktop

1 year general warranty

SOLIDTEC

Solid surface

10 years general warranty

ACRYTEC

Acrylic surface

1 year general warranty

STONETEC

Quartz Countertop

10 years general warranty

Smart Product

HÄFELE

Digital door locks (Residential & Hotel), Safe-box, Video door phone. 
Auto sliding door
Access control

1 year general warranty

*Exceptions for a 10-years warranty period (based on Invoice Date) apply once to Hafele' s padlock products.

**Please kindly find more details in "Terms and Conditions of Warranty"

*** Apply from 01 March 2021, only apply for products meet following condition

- Apply for Hafele Brand Products that have have invoice date from 01 Dec 2020

- Product type: 

  • Built-in electric hobs (Induction hob, Radiant hob and Hybrid hob)
  • Hoods (all type of hoods)
  • Built-in Ovens and Built-in Microwave (included Built-in Ovens and Built-in Microwave)
  • Dishwashers (all type of dishwashers)

​​​​​​​​​​​​​​Note: Spare part and fittings which are unenclosed with product: 6 months general warranty