Service fee for Product Installation, Maintenance and Repairing
In order to upgrade our service level, Häfele Vietnam LLC is pleased to announce the price list of service fee for product installation, maintenance and repairing as follows:
** VAT is not included
DEFINITION:
- ASC: AUTHORIZED SERVICE CENTER
- ASC Location: please refer https://cskh.hafelevietnam.com.vn/danh-sach-tram-bao-hanh.html
| No | SERVICE TYPE | SERVICE CODE | DESCRIPTION | SCOPE OF WORK | FEE | REMARK |
| HOME APPLIANCE / SINK & TAP | ||||||
| 2.1 | Installation | 999.11.372 | Espresso machines | - Check compatibility of place/ area/ cabinet where product is installed against with the product’s dimensions - Check product condition before installation (spare part if any; user manual…) - Check electrical system/ water system/ gas wiring; leakage of gas/ electric - Install temporary earth cables if possible; Do electric/ ventilation/ water connection - Installation; Testing & commissioning - Usage instruction (Note/ Product must be ready at floor where installing) - Activate warranty |
250,000 | If need uninstalling old machine, shall apply surcharge (term 2.18) |
| 2.2 | Installation | 999.11.370 | Built-in & Freestanding Oven/ Steam/ MW/ Combine | 250,000 | ||
| 2.3 | Installation | 999.11.380 | Warming drawer; Wine cooler | 250,000 | ||
| 2.4 | Installation | 999.11.371 | Hob (radiant/ induction/ gas) | 250,000 | ||
| 2.5 | Installation | 999.11.378 | Hood (wall mounted/ telescopic) | 350,000 | ||
| 2.6 | Installation | 999.11.379 | Hood (island/ downdraft) | 450,000 | ||
| 2.7 | Installation | 999.11.376 | Free standing fridge | 250,000 | ||
| 2.8 | Installation | 999.11.377 | Free standing SBS fridge; Built-in fridge | 350,000 | ||
| 2.9 | Installation | 999.11.373 | Built-in & Freestanding Dryer/ Washing/ Combine | 300,000 | ||
| 2.10 | Installation | 999.11.374 | Built-in & Free standing dishwasher; Sink dishwasher | 300,000 | ||
| 2.11 | Installation | 999.11.382 | Sink (top mounted), Tap | 250,000 | ||
| 2.12 | Installation | 999.11.417 | Combo Sink Tap | 350,000 | ||
| 2.13 | Pre-checking Using instruction |
999.11.384 | All Home Appliance product; Sink tap | - Pre check at customer site: installation place; water/ electric/ ventilation system... - Max 05 product unit per 01 time of checking |
300,000 | Surcharge: plus 20% for next package (from 01-05 product) |
| 2.14 | Maintenance | 999.11.317 | All Home Appliance product; Sink tap | - Check leakage of gas/ electric/ water - Check ventilation connection - Clean surfaces with specialized substance; Clean cooling fans; Replenish oil/ lubricant - Testing function |
300,000 | |
| 2.15 | Repair fee (out of warranty) | 999.11.418 | All Small Domestic Appliance product (blender; ….) | - Diagnostic & Troubleshooting (product is not dismantled) - Adjustment & Calibration - Usage instruction - Service fee exclude transportation fee of need return products to ASC location |
100,000 | - If need spare part replacement, shall apply surcharge (term 2.19) |
| 2.16 | Repair fee (out of warranty) | 999.11.346 | All Medium Domestic Appliance and Home appliance product (exclude fridge; island hood); Sink tap | 250,000 | - If need spare part replacement, shall apply surcharge (term 2.20) | |
| 2.17 | Repair fee (out of warranty) | 999.11.419 | HA fridge; island hood | 350,000 | - If need repair or charge gas replacement, shall apply surcharge (term 2.21) | |
| 2.18 | Surcharge | 999.11.386 | Uninstallation | Applying to all HA/ Sink tap products | 150,000 | |
| 2.19 | Surcharge | 999.11.420 | Spare part replacement (SDA) | Applying to all SDA products | 70,000 | ALWAYS BE APPLIED WITH 2.15 |
| 2.20 | Surcharge | 999.11.421 | Spare part replacement (MDA) | Applying to all HA/ Sink tap products | 170,000 | ALWAYS BE APPLIED WITH 2.16 or 2.17 |
| 2.21 | Surcharge | 999.11.422 | HA fridge | Gas repairing & charging | 1,200,000 | |
| 2.22 | Surcharge | 999.11.431 | Out of working time | Apply if customer require service Out of working time Working time: Mon-Sat ( 8am - 5:30pm) |
300,000 | |
| 2.23 | Surcharge | 999.11.369 | Applied for Häfele Technician | Apply if customer location is outside Häfele covered areas as HCM; Hanoi; Danang; Nha trang | 700,000 | UOM: VND/ mandate (exclude transportation) |
| 2.24 | Surcharge | 999.11.432 | Applied for Häfele ASC | Apply if customer's location is over 20 Km from service partner location as attached list | 10,000 | UOM: VND/ KM |
| ACCESS CONTROL | ||||||
| 3.1 | Installation | 999.11.348 | E-lock | - Metal door; Glass door; - Wooden door (with hole or without hole) - Fee include installation & using instruction |
600,000 | If need uninstalling old lock/ video phone, shall apply surcharge (term 3.9) |
| 3.2 | Installation | 999.11.349 | Video phone | Wiring system is available at customer site Mount doorbell, monitor – max. 2 doorbells & 4 monitors; Connect the ready cable to equipment; Test run & Usage instruction |
750,000 | |
| 3.3 | Installation | 999.11.424 | Video phone | Wiring system is unavailable at customer site (top mount) Run concealed wiring system (the process area may not 100% same as original wall) Mount doorbell, monitor – max. 2 doorbells & 4 monitors; Connect the ready cable to equipment; Test run & Usage instruction |
1,300,000 | |
| 3.4 | Installation | 999.11.425 | Video phone | Wiring system is unavailable at customer site (under mount) Run concealed wiring system (the process area may not 100% same as original wall) Mount doorbell, monitor – max. 2 doorbells & 4 monitors; Connect the ready cable to equipment; Test run & Usage instruction |
2,200,000 | |
| 3.5 | Pre-checking Using instruction |
999.11.426 | Elock & Video phone | - Pre check at customer site: installation place; electric/ wiring system... - max 05 product unit per 01 time of checking |
300,000 | Surcharge 20% for next combo (01-05 product) |
| 3.6 | Maintenance | 999.11.427 | Elock & Video phone | - Testing function - Testing pin/ electric power - Replenish oil/ lubricant - Check software - Using instruction |
300,000 | |
| 3.7 | Repair fee (out of warranty) | 999.11.428 | Elock; Video phone | - Diagnostic & Troubleshooting - Adjustment & Calibration - Usage instruction - Exclude transportation fee of need return products to ASC location |
250,000 | |
| 3.8 | Repair fee (out of warranty) | 999.11.429 | Elock; Video phone | As above & spare part replacement | 350,000 | |
| 3.9 | Surcharge | 999.11.430 | Uninstallation | Apply for all Elock & all door when customer buy & replace by new ones | 150,000 | |
| 3.10 | Surcharge | 999.11.431 | Out of working time | Apply if customer require service on Sunday, 5pm to 8pm | 300,000 | |
| 3.11 | Surcharge | 999.11.369 | Applied for Häfele Technician | Apply if customer location is outside Häfele covered areas as HCM; Hanoi; Danang; Nhatrang | 700,000 | UOM: VND/ mandate (exclude transportation) |
| 3.12 | Surcharge | 999.11.432 | Applied for Häfele ASC | Apply if customer's location is over 20 Km from service partner location as attached list | 10,000 | UOM: VND/ KM |
| FURNITURE FITTING/ ARCHITECTURAL HARDWARE/ SANITARY | ||||||
| 4.1 | Pre-checking; Installation instruction |
999.11.385 | Apply to B2C consumer | - Pre check at customer site: installation place…. - max 10 product unit per 01 time of checking |
300,000 | - Surcharge 20% for next combo (01-10 product) - Fee is applied to Häfele covered areas |
| 4.2 | Surcharge | 999.11.369 | Apply to B2C consumer | Apply if customer location is outside Häfele covered areas as HCM; Hanoi; Danang; Nha trang | 700,000 | UOM: VND/ mandate (exclude transportation) |
| 4.3 | 999.11.432 | Applied for Häfele ASC | If location is outside Häfele covered areas published on Häfele website | 10,000 | UOM: VND/ KM | |
