Service fee for Product Installation, Maintenance and Repairing

In order to upgrade our service level, Häfele Vietnam LLC is pleased to announce the price list of service fee for product installation, maintenance and repairing as follows:

** VAT is not included

DEFINITION:

 

NoSERVICE TYPESERVICE CODEDESCRIPTIONSCOPE OF WORKFEEREMARK
HOME APPLIANCE / SINK & TAP
2.1Installation999.11.372Espresso machines- Check compatibility of place/ area/ cabinet where product is installed against with the product’s dimensions
- Check product condition before installation (spare part if any; user manual…)
- Check electrical system/ water system/ gas wiring; leakage of gas/ electric
- Install temporary earth cables if possible; Do electric/ ventilation/ water connection
- Installation; Testing & commissioning
- Usage instruction
(Note/ Product must be ready at floor where installing)
- Activate warranty
250,000If need uninstalling old machine, shall apply surcharge (term 2.18)
2.2Installation999.11.370Built-in & Freestanding Oven/ Steam/ MW/ Combine250,000
2.3Installation999.11.380Warming drawer; Wine cooler250,000
2.4Installation999.11.371Hob (radiant/ induction/ gas)250,000
2.5Installation999.11.378Hood (wall mounted/ telescopic)350,000
2.6Installation999.11.379Hood (island/ downdraft)450,000
2.7Installation999.11.376Free standing fridge250,000
2.8Installation999.11.377Free standing SBS fridge; Built-in fridge350,000
2.9Installation999.11.373Built-in & Freestanding Dryer/ Washing/ Combine300,000
2.10Installation999.11.374Built-in & Free standing dishwasher; Sink dishwasher300,000
2.11Installation999.11.382Sink (top mounted), Tap250,000
2.12Installation999.11.417Combo Sink Tap350,000
2.13Pre-checking
Using instruction
999.11.384All Home Appliance product; Sink tap- Pre check at customer site: installation place; water/ electric/ ventilation system...
- Max 05 product unit per 01 time of checking
300,000Surcharge: plus 20% for next package (from 01-05 product)
2.14Maintenance999.11.317All Home Appliance product; Sink tap- Check leakage of gas/ electric/ water
- Check ventilation connection
- Clean surfaces with specialized substance; Clean cooling fans; Replenish oil/ lubricant
- Testing function
300,000 
2.15Repair fee (out of warranty)999.11.418All Small Domestic Appliance product (blender; ….)- Diagnostic & Troubleshooting (product is not dismantled)
- Adjustment & Calibration
- Usage instruction
- Service fee exclude transportation fee of need return products to ASC location
100,000- If need spare part replacement, shall apply surcharge (term 2.19)
2.16Repair fee (out of warranty)999.11.346All Medium Domestic Appliance and Home appliance product (exclude fridge; island hood); Sink tap250,000- If need spare part replacement, shall apply surcharge (term 2.20)
2.17Repair fee (out of warranty)999.11.419HA fridge; island hood350,000- If need repair or charge gas replacement, shall apply surcharge (term 2.21)
2.18Surcharge999.11.386UninstallationApplying to all HA/ Sink tap products150,000 
2.19Surcharge999.11.420Spare part replacement (SDA)Applying to all SDA products70,000ALWAYS BE APPLIED WITH 2.15
2.20Surcharge999.11.421Spare part replacement (MDA)Applying to all HA/ Sink tap products170,000ALWAYS BE APPLIED WITH 2.16 or 2.17
2.21Surcharge999.11.422HA fridgeGas repairing & charging1,200,000 
2.22Surcharge999.11.431Out of working timeApply if customer require service Out of working time

Working time: Mon-Sat ( 8am - 5:30pm)
300,000 
2.23Surcharge999.11.369Applied for Häfele TechnicianApply if customer location is outside Häfele covered areas as HCM; Hanoi; Danang; Nha trang700,000UOM: VND/ mandate
(exclude transportation)
2.24Surcharge999.11.432Applied for Häfele ASCApply if customer's location is over 20 Km from service partner location as attached list10,000UOM: VND/ KM
ACCESS CONTROL
3.1Installation999.11.348E-lock- Metal door; Glass door;
- Wooden door (with hole or without hole)
- Fee include installation & using instruction
600,000If need uninstalling old lock/ video phone, shall apply surcharge (term 3.9)
3.2Installation999.11.349Video phoneWiring system is available at customer site
Mount doorbell, monitor – max. 2 doorbells & 4 monitors; Connect the ready cable to equipment; Test run & Usage instruction
750,000
3.3Installation999.11.424Video phoneWiring system is unavailable at customer site (top mount)
Run concealed wiring system (the process area may not 100% same as original wall)
Mount doorbell, monitor – max. 2 doorbells & 4 monitors; Connect the ready cable to equipment; Test run & Usage instruction 
1,300,000
3.4Installation999.11.425Video phoneWiring system is unavailable at customer site (under mount)
Run concealed wiring system (the process area may not 100% same as original wall)
Mount doorbell, monitor – max. 2 doorbells & 4 monitors; Connect the ready cable to equipment; Test run & Usage instruction 
2,200,000
3.5Pre-checking
Using instruction
999.11.426Elock & Video phone- Pre check at customer site: installation place; electric/ wiring system...
- max 05 product unit per 01 time of checking
300,000Surcharge 20% for next combo (01-05 product)
3.6Maintenance999.11.427Elock & Video phone- Testing function
- Testing pin/ electric power
- Replenish oil/ lubricant
- Check software
- Using instruction
300,000 
3.7Repair fee (out of warranty)999.11.428Elock; Video phone- Diagnostic & Troubleshooting
- Adjustment & Calibration
- Usage instruction
- Exclude transportation fee of need return products to ASC location
250,000 
3.8Repair fee (out of warranty)999.11.429Elock; Video phoneAs above & spare part replacement350,000 
3.9Surcharge999.11.430UninstallationApply for all Elock & all door when customer buy & replace by new ones150,000 
3.10Surcharge999.11.431Out of working timeApply if customer require service on Sunday, 5pm to 8pm300,000 
3.11Surcharge999.11.369Applied for Häfele TechnicianApply if customer location is outside Häfele covered areas as HCM; Hanoi; Danang; Nhatrang700,000UOM: VND/ mandate
(exclude transportation)
3.12Surcharge999.11.432Applied for Häfele ASCApply if customer's location is over 20 Km from service partner location as attached list10,000UOM: VND/ KM
FURNITURE FITTING/ ARCHITECTURAL HARDWARE/ SANITARY
4.1Pre-checking;
Installation instruction
999.11.385Apply to B2C consumer- Pre check at customer site: installation place….
- max 10 product unit per 01 time of checking
300,000- Surcharge 20% for next combo (01-10 product)
- Fee is applied to Häfele covered areas
4.2Surcharge999.11.369Apply to B2C consumerApply if customer location is outside Häfele covered areas as HCM; Hanoi; Danang; Nha trang700,000UOM: VND/ mandate
(exclude transportation)
4.3999.11.432Applied for Häfele ASCIf location is outside Häfele covered areas published on Häfele website10,000UOM: VND/ KM